Dar Faye Enterprise aim to please its customers through a unique, exciting, and safe online shopping experience through Faye website which is managed by us. The privacy of your personal data is important as well as the maintenance of confidentiality. We are committed to respect, and protect your privacy and comply with applicable laws.

In the interest of safety and transparency, Faye has put together this Privacy Policy that sets out key information regarding how any personal data you provide to us will be processed. It applies only to our online store and is valid for visitors to our website with regards to the information that they shared and/or collected in www.faye.om

what information we collect?

We collect and process, with your knowledge and consent, only the data that is required to allow us to provide our services to you and they are:

·       We collect and process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details. In addition, we collect phone number so that we can contact you if there are any issues with the order, and email address in order to send you confirmation of your order.

·       We may collect and process data about your browsing activities on www.faye.om. and demographic information. This information may include the pages you browse and products viewed. This helps us to better manage and develop our site and to provide you with a more enjoyable, customised service and experience in the future.

How do we use the personal data we collect?

We assure you that we do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy. We collect and process your personal data for the following purposes:

·       When you purchase a product from www.faye.om, we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, billing, shipping and delivery of the product and possible handling of the return.

·       When you visit www.faye.om, we will collect the minimum personal data necessary to allow us to provide you with the services of the website.

·       We analyse contact data, purchase history, web browsing data for analytical purposes to meet your preferences.

·       Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by Dar Faye Enterprise and under our control.

·       Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police,  and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow Dar Faye Enterprise to ascertain, exercise or defend a right in court.

Who will process your data?

Your personal data will be processed by Dar Faye Enterprise. The data will also be transmitted to third parties belong to the following categories: banking operators, companies specialising in IT services; couriers; companies specialising in data processing, financial auditing company to carry out the  required data processing,  

How long do we keep your data?

We keep your personal data for a limited period of time. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

Your personal data are retained in accordance with the following criteria: When you have purchased goods from www.faye.om, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date;

When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;

Security

We protect your personal data with specific technical and organisational security measures aimed at preventing your personal data from being used illegitimately or fraudulently.

We value our visitor to our website, therefore, if you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.